Warranty Policy

1. General Principle

Kikobot educational products purchased through authorized channels are eligible for warranty services. Warranty claims can be made if the product is found to be defective due to manufacturing issues.

2. Warranty Coverage

  • Controller Board: 6-month warranty
  • Electric Motors: 3-month warranty
  • Exclusions: Warranty does not cover physical damage to the main body.

3. Proof of Warranty

A valid purchase invoice from Kikobot or an authorized reseller is required to claim the warranty.

4. Free Warranty Scope

The free warranty applies under these conditions:

  • The product has performance failures or quality issues within the warranty period, not caused by human intervention or improper use.
  • The defect is linked to third-party software officially approved by Kikobot.

5. Warranty Exclusions

Warranty claims will not be accepted in the following cases:

  • The warranty period has expired.
  • The customer is unable to provide proof of purchase or a valid invoice, unless the warranty period can be verified by other means.
  • Any modifications or alterations to the warranty proof.
  • Damage resulting from improper use or failure to follow user manual instructions.
  • Unauthorized disassembly, repairs, or modifications.
  • Issues caused by:
    • Liquid immersion
    • Exposure to moisture or mold
    • Damage from insects, animals, or chewing
  • Damage due to force majeure (e.g., natural disasters, accidents).

6. Shipping Costs

  • For the first warranty claim, Kikobot will cover the shipping costs for both sending and returning the defective product.

7. Warranty Claim Process

To file a warranty claim:

  1. Email us at [email protected] with:
    • A detailed description of the issue
    • Proof of purchase
  2. Once validated, Kikobot will repair or replace defective parts/products within 10 working days.

8. Contact Information

For warranty-related inquiries, contact us:
📞 Phone: +91 9607470843
✉️ Email: [email protected]

9. Warranty Policy Updates

Kikobot reserves the right to modify this warranty policy. Any changes will be updated on our official website kikobot.com without prior notice.